5 PRINCIPLES OF TECHNOLOGY USE

For many business leaders, the enormity of the IT world and the complexity of business systems can be challenging at best, and at worst, utterly mysterious.

To help you make sense of it all, I’ve developed the FASES methodology, a 5 point plan that provides a structure you can use to support your IT decision making.


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EVANGELISTS – IT SUPERGLUE

Your IT is seen from 3 different perspectives.

The team is most familiar with what it does.

The bosses are most familiar with the results it produces.

The IT function is most familiar with how it works.

And these 3 silos lead to communication issues around IT, because none is overly familiar with the needs of the other two.

The best way to solve these issues is with the creation of evangelists, team members whose job is to bridge the gaps between the 3 silos.

Evangelists are power users intimately familiar with their tools, coaching others and helping maximise productivity.

They are IT savvy and act as the point of contact for the IT function, ensuring issues are recorded, managed and resolved efficiently.

They are the eyes and ears of the bosses, helping them understand team needs and where improvements can be made.

Evangelists bridge the gap between the silos, holding them together.

So appoint evangelists today, but avoid the temptation of doing it on a casual basis. Make it an official role and reward them accordingly, because the more you help them, the more they’ll help you.

You can read more about evangelists in my #1 best selling book, ‘Doing IT for Money‘.


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10 TIPS FOR SMES WHEN CHOOSING A TECHNOLOGY PARTNER

Only the simplest of microbusinesses can survive without modern technology, and this means that we need to be on top of our tech and making sure that it continues to serve our business’s needs all day, every day.

But unless you’re in the IT business, it’s extremely unlikely that you’ll have the skills to maintain your systems and solutions.

Even if you could, it wouldn’t be the best use of your time, so the best practice is to hire a managed service provider (MSP) as your technology partner.

But just like any relationship, if you pick up a good technology partner, you can wind up married for life.

Find a bad one, and a tearful breakup will be just around the corner.

So, here’s my latest video article for SmallVille.


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3 KEY SUCCESS FACTORS

I met with a business owner recently who understands the value and importance of IT in not just his business, but his industry as well.

So buoyed is he by the opportunities that technology represents, he’s come to the conclusion that his industry is ripe for disruption.

And if someone’s going to do it, it might just as well be him.

BRAVO!

To some, his ideas and dreams may seem grandiose, and perhaps even revolutionary.

But to me, they make perfect sense.

And that’s because they’re based on the 3 KEY SUCCESS FACTORS businesses should focus on when it comes to technology.

✪ PEOPLE-CENTRICITY

Technology is there to help us be better at what we do. If we address the needs of the people interacting with it, we become more efficient, productive, accurate and better communicators.

✪ INNOVATION MINDSET

Culture flows down. By leading from the front, innovation will permeate the whole business. He’ll energise the team, and reduce staff turnover and business interruption costs.

✪ EVOLUTIONARY APPROACH

With many small changes, the business can accelerate smoothly, minimising disruption and maximising gains.

Want to know more? Grab a copy of my #1 best selling book, ‘Doing IT for Money’. There’s a link in the comments.


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NUMBER 1 BEST SELLING BUSINESS BOOK

NUMBER 1 BEST SELLING BUSINESS BOOK

NUMBER 1 BEST SELLING in COMPUTERS & TECHNOLOGY

NUMBER 1 BEST SELLING in BUSINESS PROCESSES/ INFRASTRUCTURE

Doing IT for Money‘ absolutely smashed my expectations yesterday becoming not only a best seller in multiple categories, but also the NUMBER 1 BEST SELLING BUSINESS BOOK ON KINDLE.

Thank you all

So, if you’re a business leader who doesn’t ‘get’ IT, grab a copy today.

Learn about my five core principles that will support your future decision making.

Find out all you need to know about the fundamentals of business IT.

Discover how something you might think of as a cost and a drain on resources is really an asset and the core of your business.

Understand how to…

Use technology as the foundation for your business

Provide the tools your team needs to be more accurate and efficient

Engage with your customers and prospects to deliver a superior customer lifetime value

Provide the IT strength your business needs to build for the future

Seek out the digital transformation opportunities

Energise your team and enhance your profit per person

If you are curious, ambitious and determined to succeed in the future, this book is for you.

 

Thank you all for you support


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OFFICIAL BOOK LAUNCH TODAY

I’m super excited to announce that TODAY, my book ‘Doing IT for Money – A Business Leader’s Guide to Improving Profit Per Person’ is available to EVERYONE on Amazon for just $1.

If you’re a business leader who doesn’t really ‘get’ IT, and you’re not alone, this is the book for you.

In it, I share my 5 core principles to help your future decision-making. I’ll tell you all you need to know about the fundamentals of business IT, and show you how something you once thought of as a cost and a drain on resources is a money making asset and the core of your business.

Read it, and you’ll understand how to –

Use technology as the foundation of your business

Provide the tools your employees need to be more accurate and efficient

Engage with your customers and prospects to deliver a superior customer lifetime value

Provide the IT strength your business needs to build for the future

Actively seek out the opportunities that digital transformation presents

Energise your people and enhance your profit per person

All of that for just one dollar, so buy a copy TODAY.

Please LIKE and SHARE this post to help me spread the word.

The link to Amazon is in the comments.

Many, many thanks for your support!


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AN ARMY MARCHES ON ITS STOMACH

The IT in your business is an insatiable, ravenous beast that consumes prodigious amounts of your hard earned cash every year, right?

Tens of thousands of dollars feeding a voracious monster with an unbounded appetite.

And the more you give it, the bigger it grows and the more it demands.

So the more you feed it.

A vicious circle.

An miserable, expensive cycle that you simply can’t escape, right?

WRONG!

It’s not your IT that’s hungry. It’s not your IT that’s insatiable.

It’s your team!

They consume your resources 10 times faster than your IT. That should only cost about 7% of your revenue annually.

Your team can cost as much as 70%, or even more.

And if you don’t feed them, they’ll be weak and listless, and far more likely to look for a meal elsewhere.

Worst of all, you’ll need more of them to get the job done.

More demanding and expensive mouths to feed.

Better then to look after your team, to give them the sustenance and tools they want and need.

Let them feast and grow strong on your IT. Feed them well so that they’re more motivated, productive, efficient, accurate and informed.

Look at your team today. Are they well fed and fit, ready to run your business?

Or have you been starving them?


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WHAT TYPE OF INNOVATOR ARE YOU?

Technology and innovation will transform a business.

By using modern tools and working smarter, you create an energised team, engaged customers and a greater profit per person.

But ignore it, and your business will be slower, more expensive to operate, and less attractive to prospects and customers.

So, when it comes to technology change and innovation, which one best describes your business?

SET AND FORGET
These are the guys who set some tech in place some years ago and have largely forgotten it. It’s part of their furniture and they don’t feel they need to change.

Innovation is rare, and they’re slowly but surely falling behind.

DATE AND WAIT
These guys are really busy. They have deadlines to meet, so technology changes have to wait.

Innovation is more common, but occurs in fits and starts and isn’t well planned.

BONES AND JONES
They know they need to innovate to remain competitive, but they lack any real enthusiasm for it.

Technology change is regular, but is mostly bare bones implementations and just enough to keep up with the Joneses.

DRIVE AND THRIVE
These guys drive technology change, and innovation is firmly embedded in their culture.

Their business is thriving.

So, which one are you?


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INNOVATION ABOMINATION

How good or bad is innovation in Australia?

According to the Australian Bureau of Statistics and Hardvard’s Center for International Development, it’s pretty bleak.

Hard to argue then with Ricoh Australia CEO Andy Berry when he referred to it as a “national crisis” at the launch of their Workplace Innovation Survey.


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INNOVATION IS EVOLUTION, NOT REVOLUTION

To innovate within your business, you don’t need to reinvent the world.

You don’t need to make wholesale changes to every part of your business.

You don’t need revolution.

Effective innovation requires simply that you make a positive change.

Some innovation requires new software to bridge a gap or to provide self-sufficiency.

Some requires little more than a tweak or adjustment to existing systems.

And some just needs a new attitude.

A large manufacturer used thousands of contractors, supported by many phone staff. With the creation of a simple web portal, the contractors were given much of the information they needed at their fingertips.

Innovation that paid for itself in a few months.

A former colleague had a chance encounter with a warehouse foreman whose picking lists weren’t in a very helpful order. A minor change saved many man hours.

Innovation that paid for itself within a few days.

Or a staff member who, with correct training, now fills out customer details in full ensuring greater accuracy of data.

Innovation that will pay for itself today and well in to the future.

Innovation is evolution.

But make enough small changes, it will feel like a revolution.

Let me know how I can help

#Techceleration #ProfitablePeople


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WHAT’S YOUR IT STRATEGY?

OK, the holiday is over. Time to get back to work.

And there’s plenty to do given the only 1 in 5 has a business plan, so by my reckoning, next to no one will have an IT strategy.

Instead, you’ll just keep pumping money in to random projects, and most likely, shortly after the proverbial has hit the fan.

Must be nice to have so much money and so many opportunities to waste.


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DO YOU DARE?

In 1991 a skinny, eager and ignorant young me in my first and only work suit, arrived at my new job as a trainee in IT support.

My first task was to setup my PC, an IBM PS/2 with 1Mb of RAM and an 11″ black and white screen.

28 years later and I use a 17″ HD laptop with 12Gb of RAM and solid state storage. It has an auxiliary 23” 10 point touch display and is connected to a network of billions of devices spanning the globe.

An extraordinary advance!

We are in the midst of a technical revolution and it’s getting faster and faster.

Yet a third of businesses aren’t innovating and of those that say they are, many are just playing follow the leader and copying ideas.

Few are truly breaking new ground.

BUT WHY?

Markets are packed full of slow moving, stuffy old businesses doing things the way they’ve always been done.

Analog players in a digital performance, waiting for a future in which they’re only a bit part.

Tomorrow, your market WILL be disrupted by technology.

And all it will need is an idea;

a dream;

for someone to DARE TO BE DIFFERENT.

And if it’s not you, then who? And if not now, then when?

The technology is already here. All you need is the courage to try.

Can I help?

It will cost you nothing to find out!


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THE DEFINITION OF INSANITY!

Your business is run by two things – your team and your technology.

People are an expensive resource, with an average employee costing around $100,000 each year.

Technology on the other hand is comparatively cheap. The initial outlay may be significant, but its value over time is undeniable.

IF IT WASN’T, WE WOULDN’T ALL BE USING IT!

The art then for business leaders is to find the sweet spot where just enough people have all the tools they need to do their job productively, accurately and efficiently.

For most mid-tier firms, this remains utterly elusive.

The reality then is that staffing levels are too high, productivity is too low, and resources that could be spent on revenue generating activities are wasted.

And when targets aren’t met, all too often the response is a boss telling the team that they all need to work harder.

But repeating the same activity and expecting a different outcome is THE DEFINITION OF INSANITY!

So it’s time to WORK SMARTER.

If you’d like to know how you’re wasting hundreds of thousands of $$$.

If you’d like to fix it without spending all the savings.

If you’d like to find the sweet spot.

Contact me today.

If I don’t think I can save you my fee, you get my services for free.


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TOP 7 IT MISTAKES | 1 THINKING OF IT AS COST

IT, a bottomless pit that swallows money every year with minimal return on investment?

Thinking this way will ensure a much lower profit per person.

Thinking of IT as a cost guarantees a long slow decline. It’s like a disease slowly incapacitating its host.

It strangles investment forcing the team to cope with old, slow tools, reducing efficiency and productivity, and leaving them without the up to date information they need to make accurate decisions.

It lowers morale, increasing the likelihood of good quality employees moving on, and pushes up recruitment costs.

Innovation is stifled. Instead of leveraging comparatively cheap technology to solve a problem, expensive employees are used instead.

Customer and prospect engagement is reduced. Service standards suffer, and the likelihood of repeat business decreases, lowering customer lifetime value.

All this because of a shortsighted, negative perspective.

Instead, embrace IT and understand that it’s an asset.

Know that it empowers your team, improves productivity, connects with your customers and delivers value, year after year.

If you need help changing your perspective, read my book – ‘Doing IT for Money


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