THE TRUTH ABOUT ARTIFICIAL INTELLIGENCE

A Dystopian future full of Schwarzenegger and a multidimensional fight for human survival isn’t coming anytime soon

In fact, software with “human intelligence” is a long way off

Why?

Because we don’t even know how we learn

Computers might be able to beat our best umans at chess, but there are only 32 pieces and 64 squares

That’s a tiny set of variables for a computer to evaluate

But with 5G and IoT sensors, we’ll soon have access to almost limitless amounts of data

Data based on temperature, pressure, vibration, humidity, location, image and doubtless many more

Data that’s collected and processed in real time

Just like the autopilots that we’ve had on planes for many years but with way more sensors

“AI” today and tomorrow is ALL ABOUT THE DATA

After that, it’s just some very good maths

It’s a statistical analysis to determine an action of best fit

That’s not intelligent

It’s programmed

A human told it what to do

So keep calm and carry on

“AI” is just another tool for business to use

Your job then is to find the problems you need address

Look at your needs, wants and dreams and find the tool that will solve them for you

But don’t focus on the technology

If you do that, you miss the point


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MarshallFloyd – People and Technology – Download our free guide with over 100 tip, hints and ideas you can use to improve your IT.

WE’RE IN THIS TOGETHER

Many people are surprised when I tell them I understand how they feel about IT

They give me that, “Yeah right! Sure you do” look

But it’s true

You’re not alone when it comes to technology making you feel a little out of your depth

I’ve felt like I’m drowning before

I did when I led the project to build Visual LANSA

So that I could “get my hands dirty”, as one of my colleagues put it, I had to learn JavaScript

I didn’t need to be an expert, my colleagues had that covered, but I did need to know enough to be able to talk to them

The first few weeks were terrible

I didn’t want to appear dumb, so I didn’t ask the team

I wanted to survive on my own

So I looked things up on #Google and was none the wiser after reading the pages of information and opinion

I felt utterly useless and unproductive

Eventually though, I swallowed my pride and started talking to the subject matter experts

They helped me find technical solutions to the business problems I had

And the more I engaged, the more familiar and manageable I found my new world

So, if you feel swamped by technology, know that I’ve felt that way too and then give me a call

I’ve found that the best results come when we work together as a team


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ADRIFT IN A SEA OF BEIGE

No one ever got fired for buying #IBM

That was the conventional wisdom when I started 30 years ago

It was the safe bet executives could make

Today it’s #Microsoft, #Google or one of many more big name players

Do the same as the competition, be part of the pack, and you’re sure not to lose ground

There’s safety in numbers

BUT…

…what if you wanted to be better than the competition?

What if you wanted to lead?

What if you wanted to stand out?

To create an edge

Just a small one

20+ years in IT R&D tells me you can

All it takes is the right mindset

But you’ve gotta want it

You’ve gotta be prepared to differentiate yourself

To make mistakes

To learn from them

It’s the R&D way

Then you can truly #innovate

You can use IT and the many new technologies to solve your problems, not just at a macro level, but also micro

Rather than papering over the cracks, you can fix them

Rather than working round an issue, you can drive straight through

Rather than being just a face in the crowd, you can be noticed

It’ll be challenging

It’ll be hard

It may even be a long way to the top

But nothing worth having is easy and the view will be awesome

I know. I’ve been there

So one question

Who’s coming with me?


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IT’S ALL UP FOR GRABS

What’s stopping CEOs, CFOs et al from enthusiastically grabbing the opportunities that modern tech has to offer?

A lack of understanding of the benefits?

Fear of the unknown?

A lack of trust?

Opinions based on knowledge from many years ago?

Poor experiences with failed solutions?

Vendors with big promises but poor delivery?

A lack of support?

A lack of motivation?

Fear of failure?

A big IT bill and no obvious ROI?

If it ain’t broke, don’t fix it?

Close enough is good enough?

Ignorance?

Hubris?

Apathy?

Or something else?

There’s no doubt that the right IT greatly improves profit per person

It increases efficiency & productivity, helping your team deliver more value

It raises morale. reducing business interruption & recruitment costs

It engages with your clients and prospects, increasing customer lifetime value and reducing marketing costs

If helps you stay ahead of the competition

But at least 33% of mid-tier businesses aren’t innovating

And of those that do, for many the results are no better than if they’d done nothing

The next industrial revolution is happening all around us and those who grasp today’s opportunities have everything to gain

Those who don’t have everything to lose

What’s stopping you?


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THE RACE TO THE BOTTOM ISN’T WON WITH TECHNOLOGY

#PurpleBricks has left the building!

Its attempt at a low cost, fixed price real estate business just didn’t gel with the Aussie punter

Why?

I’ll let chairman Paul Pindar field that one. He said, “…our rate of geographic expansion was too rapid, and as a result, the quality of execution has suffered”

One of the accusations levelled at #PurpleBricks is that they simply didn’t create a good experience for either the customer or the agent

And there in lies a valuable lesson about technology use in business today

Disrupting a market with a new model needs more than a functional, flashy website, and an offer to provide a service cheaper than the next guy

And it needs more than an app

It needs human-centricity. It needs the interests of the people in the process to be dealt with first and foremost

But, if you’re simply focussed on being cheaper, and you rely on your tech to deliver the outcomes you want, you’re missing the point and you’re going to struggle

Why?

Because best practice is found when we develop a culture of people AND technology, not people OR technology

Your IT can make you millions, significantly improving your profit per person.

But only if you’re racing to the top

#Techceleration #Worksmarter


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3 BIGGEST COSTS

Just about every industry is ripe for disruption, and there’s an almost limitless array of opportunities for any business that wants to get involved.

But digital disruption doesn’t mean you need to be using the bleeding edge. In fact, all you need is an idea and to leverage the tools that already exist.

To be a digital disruptor, you need to use technology to enhance the value of your products or services, and you need to be better than your competitors and start taking a lot of their business.

But as ever, if you’re looking at the tech, you’re missing the point.

Instead, you need to look at what you do and find where technology can add value for your people.

Get it right, and with just a small improvement, evolution can feel like revolution.


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ASKING THE FOX IF MORE CHICKENS ARE NEEDED

I was talking to a CEO yesterday who told me his $100m business was completely dependent on IT and would lose money at $200,000 per day if it stopped working

And this is a relatively simple business to business component supplier

10 years ago, you could likely have survived with analog systems

Today, and I’ll quote my CEO friend, “We have to have good IT to be able to operate competitively”

This is something all CEOs and CFOs should be acutely aware of

But that doesn’t appear to be the case

Rather than regularly reviewing how their IT effectiveness, they do it when they get round to it

Rather than using an independent assessor, the CFO or Managed Service Provider does it

But CFOs aren’t really IT guys, and asking your MSP is much like asking the fox in the hen house whether more chickens are needed

In short, many mid-tier businesses aren’t assessing their IT often enough, and when they do they use the wrong tool

So, if you want your IT to be the best it can, you need…

a annual assessment
an objective viewer
someone with no technology bias

and above all else, someone who’ll help you find the right answer, not just the first one

Get your IT right and it can save you hundreds of thousands of $$$

#Techceleration #Worksmarter


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KEEP AHEAD OF THE JONESES

CEOs and CFOs – The sole purpose of your IT is to support and serve your business and marketing strategies

It does this by

1 – Serving the team, making them happier and more efficient
2 – Serving your customers and prospects, increasing customer lifetime value
3 – Serving the business, helping it win the race against your competition

1 and 2 should be common sense for any business leader

But point 3 is something that many seem to overlook

And it’s why innovation is often an afterthought, aging hardware isn’t updated and old networks are left to crawl along

If you’re the only player in your market, the performance of your technology is less of a factor

But most of you have direct competition, and this means YOU’RE FIGHTING FOR SURVIVAL

And the one with the best toys and technology has a distinct advantage

Why?

Because you all have a finite amount of resources to pay for IT, wages, marketing and so on

AND YOU CAN ONLY SPEND IT ONCE

Smart leaders are spending more on IT to empower and energise the team, and to connect with their prospects and customers

They’re looking for the sweet spot, the perfect balance of human and technological capabilities

And the rest?

Well they’re the Joneses you need to keep ahead of

#Techceleration #WorkSmarter


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