WANT TO BE DIFFERENT? – TARGET THE 10%

Your core systems and solutions represent about 90% of tech that you need, and they’re just like those of your competition

So they offer little by way of competitive advantage

Better then to focus your time, energy and money on the remaining 10% that you don’t have

The tools, tweaks and tailoring that you can leverage that will help your efficiency and customer engagement

Why?

Because incremental change delivers value far bigger than the sum of its parts


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MarshallFloyd – People and Technology – Download our free guide with over 100 tip, hints and ideas you can use to improve your IT.

FILL THE KNOWLEDGE GAP AND IMPROVE YOUR PROFIT PER PERSON

Technology is evolving quicker than we are

This is a double edged sword for business

A fantastic array of opportunities but often a team ill equipped to realise its value

This is the KNOWLEDGE GAP

And for many businesses, it’s getting BIGGER

But find a way to fill the gap and you have the advantage

You can leverage modern technology

Efficiency will increase, driving down wage costs

Morale will improve so you spend less on recruitment and interruption

Client engagement will be higher, bolstering your brand value

Customer lifetime value will go up and marketing costs down

And you’ll have a better profit per person

All you need do then is RINSE and REPEAT

You’ll have a culture of innovation and incremental change

An environment where you and your team work smarter, not harder

A beautiful, virtuous circle

BUT!

ONLY if you take the lead and set the agenda

ONLY if you engage with the process and invest in your technology

ONLY if you take the time to understand the value inherent in the KNOWLEDGE GAP

The best time to get going was YESTERDAY

And TOMORROW will never come

So make a start TODAY

All you have to do is ASK ME for a copy of my bestselling book ‘Doing IT for Money’


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MarshallFloyd – People and Technology – Download our free guide with over 100 tip, hints and ideas you can use to improve your IT.

A SLOW, MISERABLE DECLINE? – IT’S UP TO YOU!

According to CSIRO, that’s pretty much where we are

In it’s ‘Australian National Outlook 2060’ report it sees 2 possible futures

One is a modern successful Australia that’s embraced technology and social change

The other is future where Australia is a shadow of it’s former self

A stagnant, regressive nation clinging grimly to it’s past of growing things and digging big holes

If we carry on as we are today, the latter is our future

The report identifies 5 key shifts for industry, urban, energy, land and culture

As an innovator, it’s industry that interests me

CSIRO says, “Industry shift – Boost productivity in established industries, prepare workforce for jobs of the future, and invest in innovative industries”

If you’re a business leader, you can start to address the first two immediately

And it won’t need wholesale change

Just a tweak here or there and a little strategic investment

There is a raft of new technology available that can streamline your activities, and upskilling the team has never been a bad investment

But this all requires a mindset shift first

It needs leaders at all levels to embrace a modern forward thinking Australia

Without it, our destiny will be to live in the past


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MarshallFloyd – People and Technology – Download our free guide with over 100 tip, hints and ideas you can use to improve your IT.

WHAT PROBLEM AND WHICH ANSWER?

In my last post, I told of how my much loved Subaru Forester had an oil leak and an all but dead power steering pump too

My amateur diagnosis based on the racket it was making

The NRMA guy agreed

It went to Sid’s garage on Thursday

He rang on Friday to tell me the steering rack was Kaput

That, the pump and labour would be $1500 or more

Sid rang 30 minutes later

They’d found a loose nut on a high pressure hose when removing the rack

Could that be the real culprit?

They tightened it up and cleared the air from the steering pump

No more oil leak and a silent pump

A car driving like new again for $150

A quicker and cheaper solution because Sid found the REAL PROBLEM and then the RIGHT ANSWER

NOT the FIRST perceived problem and the FIRST answer

This is an important metaphor for IT decision making

It’s all too easy to think that new technology is the answer

But employ a specialist to investigate, you get a new perspective

You may find the problem isn’t what you thought it was

You may find the answer is very different

So often it’s not the technology that’s failed

It’s how it’s used and how people interact with it

So before you spend big, make sure you’re solving the REAL PROBLEM with the RIGHT ANSWER


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MarshallFloyd – People and Technology – Download our free guide with over 100 tip, hints and ideas you can use to improve your IT.

A STITCH IN TIME SAVES…

My much loved Subaru Forester has an oil leak

I know because it drips on the exhaust, creating a plume of white smoke

I delayed getting it fixed until I was ready for the car to be off the road

I’d been topping up the oil, but it seems the fault caused the power steering fluid to leak too

I hadn’t noticed that

The power steering pump died yesterday

I was going to make a video yesterday, but instead I spent it dealing with the car

If only I’d fixed the leak

If only I’d noticed the drop in fluid

If only…

You know you have faults with your IT

You know it could serve your business better

You know you should bite the bullet and sort it out

But it’s end of financial year soon

It can wait until the new one

Or until you’re ready, whenever that might be

It can wait until you’re forced to fix it

An expert would have known that I risked greater damage, but I never asked one

An expert will be able to tell you about the knock on effects of your issues

My stitch in time would have saved me a few hundred dollars

Your stitch in time will save you hundreds of thousands in wages, recruitment, interruption costs, marketing, lost sales and more

Perhaps you should talk to an expert

Perhaps we should have a chat today


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MarshallFloyd – People and Technology – Download our free guide with over 100 tip, hints and ideas you can use to improve your IT.

HEY! WE SHOULD CREATE AN APP TO…

NO! No you shouldn’t!

I’m here to save you money, so trust me on this one

20+ years at the sharp end of commercial software R&D teaches you a thing or two

Don’t get me wrong, I’m all for developing software

But you need to do it for the right reasons

And sadly few do

All too often, the desire to make an app comes from little more than a thought bubble

And guess what, someone probably had it before

And as there are millions of apps on Google Play and the Apple store, it probably already exists

A few days of research to find the right one it is far cheaper than months of development

But, if you have an issue unique to your business and a user base you can control, you may have a valid business case

One I was involved in empowered 3000+ contractors and saved hundreds of calls to a call centre

But even that wasn’t actually an app

It was a website

And it’s an IMPORTANT distinction

Why?

Because websites work everywhere

Android, Apple, Mac, Windows, mobile, tablet and even a TV

A far more flexible solution

So, if you’re thinking of an app, is it the first answer or the right one?

To learn more, book a discovery session with me

The link is in the comments


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MarshallFloyd – People and Technology – Download our free guide with over 100 tip, hints and ideas you can use to improve your IT.

THE RIGHT JOB FOR THE TOOL?

Have you ever taken a child to a toy shop as a surprise?

It’s delightful

Their eyes light up when they see the latest super-duper something or other

They’re suddenly full of ideas about the games they could play if only they had it

These weren’t the games they wanted to play before arriving, but now they’ve seen the toy, these are the ONLY games they want to play

If they get this new toy, like Woody in Toy Story when Buzz first arrives, the other toys will be relegated to second place

Grown ups aren’t much better you know

We hear about new toys like “AI”, whatever that is, machine learning, 5G and the Internet of Things

And we want to play

But unlike children, we can’t simply relegate other toys to second place and forget about them

We have businesses to run and problems to solve, not just games to play

New toys may be the right answer

They may not

Only a grown up approach will determine that before you spend your heard earned cash

But you can only spend it once

If you buy the tool before making a proper assessment, you’ll be looking for the right job for the tool, regardless of whether that’s what you wanted to do

But, take the time to define your problems first and you can buy the right tool for the job


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MarshallFloyd – People and Technology – Download our free guide with over 100 tip, hints and ideas you can use to improve your IT.