In a recent article on InsideSmallBusiness it was stated that employee efficiency is being severely impacted by old, unreliable technology. According…
Is Your IT Set and Forget?
If you think your IT is "set and forget", it's time to think again. If you're not maintaining it…
1 – The Most Dangerous Number in IT
Many SMEs start their IT life as a laptop on a sole trader's dining table or desk, and in the…
Are You Playing IT Whack-a-Mole?
Tactical rather than strategic spending on IT is costing businesses many thousands of dollars every year and this is…
Once More Unto The Breach
The big end of town has once more demonstrated how to make a mess of an IT implementation, this time…
Living the Dream
I've been lucky enough to spend a large part of my career working in the world of commercial research and…
Meet Stewart Marshall, CEO of MarshallFloyd
I thought I'd kick off our new YouTube channel with an introduction to MarshallFloyd and our Profitable People…
5 Principles of IT for SMEs – #4 – Engage
Most SMEs have few, if any, IT technical staff on site, and most CEOs are not particularly knowledgeable when it comes…
The Importance of Processes
After 20 years working in commercial R&D, you wouldn't be surprised to know that I love technology and innovation. And…
5 Principles of IT for SMEs – #3 – Simplify
Most SMEs have few, if any, IT technical staff on site, and most CEOs are not particularly knowledgeable when it comes…
Small Steps – Giant Leap
How do you eat an elephant? One bite at a time. Well durr...Right!? And yet, while this measured approach might…
5 Principles of IT for SMEs – #2 – Assistance
Most SMEs have few, if any, IT technical staff on site, and most CEOs are not particularly knowledgeable when it comes…
5 Principles of IT for SMEs – #1 – Foundation
Most SMEs have few, if any, IT technical staff on site, and most CEOs are not particularly knowledgeable when it comes…
3 Reasons Why You Should Buy an Extended Warranty
They're not as expensive as you think they are They're almost certainly cheaper in the long run You get peace…
Top 7 Mistakes That Cause My Customers Problems
Get your IT right, and you have an efficient team, a superior customer experience and an improved profit per person.…
Is “The Cloud” The Right Choice For SMEs?
Adoption of cloud technologies can certainly have benefits for SMEs. Flexibility, scale on demand and having someone else shoulder many of…
Affordable Digital Transformation
GRRRR!!! I've been annoyed all week, and it's this perspective on what I'll refer to as the bleeding edge of modern day…
Why SMEs Struggle With Digital Transformation
Digital Transformation presents SMEs with an extraordinary opportunity to differentiate themselves in today's increasingly crowded market place, and to offer…
Profit Per Person
Smile....PLEASE! As I'm someone who might loosely refer to himself as an IT guy, you'd be excused for thinking that…
Implementation is EVERYTHING
Geek! The modern business and IT worlds are great. Seriously. I love this stuff! The simplicity with which I can…
It’s STILL all about the people
Smart Technology A recent Tech Republic Survey looked at so called "smart technology", such as digital assistants, machine learning algorithms and…
Do You Have an IoT Strategy?
In my last post, I reported that only 20% of businesses have a business plan, and that it seems quite…
90% of SMEs Have No IT Strategy
I'm going to retract my previous assertion that 50% of business have no IT strategy. Instead, I'm going to suggest…
Improving Customer Lifetime Value
Strategies - Business vs Marketing It used to be that marketing and business strategy were regarded as separate streams, but…
5 Reasons For IT ROI Failures
Alongside yesterday's post about a under-spending on IT by SMEs, there's another interesting take away from the Computing Technology Industry Association…