October 29, 2018 Stewart Marshall

FINDING THE RIGHT ANSWER, NOT JUST THE FIRST

If I were to strictly adhere to the ideals of design thinking, I’d be following a dogma, and that would rather miss the point. The beauty of design thinking is that it encourages a pragmatic approach to problem solving.

Where we definitely do align is that it is a human-centric exercise.

Whatever issue you’re trying to address, its purpose is to benefit people in some way.

With regards to IT and the use of technology, I aim to put the needs of employees, customers, and many more at the centre and find ways to wrap technology around them to make life their lives easier.

This is done first by identifying a requirement and then observing it from many different perspectives. Only by understanding its true nature, by questioning assumptions, and by asking why a lot, can we begin to define a solution.

And then, only by repeatedly testing and then challenging the results can we find one that’s both practical and value for money in the long term.

It is, as I say about FINDING THE RIGHT ANSWER, NOT JUST THE FIRST.

Do you work hard to find the best solution, or are you guilty of falling for the ease of quick and dirty answers that are cheap today but will cost more over time?


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