November 23, 2018 Stewart Marshall


One of the more common complaints I hear about IT is “There’s always something updating and it makes us unproductive”.

And that’s a reasonable accusation at a cursory glance.

However, as ever, there’s a little more to it.

As I’ve written before, hardware upgrades pay for themselves by improving efficiency and morale. But operating system and software changes have a less obvious benefit.

They serve 2 primary purposes.

1 – Bugs are fixed

2 – New features are added

Some of the latter will never be seen by most end users because they’re meant for third party software and peripheral vendors. eg When CD drives first arrived, operating systems had no knowledge of them, so techs did the hard yards to make them work, something I recall with little to no affection.

Today, they just work.

So regularly servicing your software improves stability, performance, security, delivers new toys and paves the way for even more toys in the future.

It’s a pain in the rear though sometimes.

But then so are car services, fire drills, machinery maintenance and the many other tasks that we tolerate to ensure our assets continue to deliver value rather than slowly falling to pieces.

Updates then are a short term pain for a longer term gain.

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