October 29, 2018 Stewart Marshall


The top 7 IT mistakes that cost businesses hundreds of thousands of dollars every year.

7 – Lack of training – If you don’t train the team, they’ll be inefficient, less motivated and more likely to leave.

6 – New systems and solutions – If you don’t engage with and promote new tools, you risk them being sidelined or ignored, wasting time and money.

5 – Setting and Forgetting – Yesterday’s right is tomorrow’s wrong. You must review your IT regularly to make sure that it’s still serving your needs.

4 – Poor strategy – IT is an enabler. It’s there to support you business and marketing goals. If you’re not serving those needs, you’re wasting time and money.

3 – Failing to engage with customers – 66% of customers prefer to communicate via phone or electronically, but only 33% of business think the same. A poor customer experience means they’ll go elsewhere

2 – Lack of investment – You’re racing against your competitors and they are innovating. If you don’t, you will be left behind.

1 – Thinking of IT as a cost – This is like a disease. It slowly incapacitates its host by strangling investment and innovation, leaving the workforce demotivated and inefficient, and unable to provide anything other than an inferior customer experience. Which ones apply to you?

100 Tips and Hints

MarshallFloyd – People and Technology – Download our free guide with over 100 tip, hints and ideas you can use to improve your IT.

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